Cut Clay Love respects your privacy and is committed to handling personal information responsibly and transparently.
This Privacy Policy explains what information we collect, why we collect it, how it may be used or shared, and the rights available to you.
Cut Clay Love is operated by:
Ignem Terrae Ceramics
Trading as Cut Clay Love
New South Wales, Australia
Email: [email protected]
ABN: 20 441 869 662
For the purposes of applicable privacy legislation, Cut Clay Love is generally the organisation responsible for determining how and why personal information collected through this website is processed.
1. Information we may collect
Depending on how you interact with Cut Clay Love, we may collect information including:
Information you provide
This may include:
- your name;
- email address;
- billing information;
- country or region;
- order details;
- customer account information;
- messages and customer service correspondence;
- newsletter preferences;
- reviews, comments or feedback you voluntarily provide.
Payment information
Payments may be processed by third-party payment providers.
Cut Clay Love does not necessarily receive or store your full credit or debit card details. Payment providers may process this information directly under their own privacy policies.
Information collected automatically
When you use our website, certain information may be collected automatically, including:
- IP address;
- browser type;
- device type;
- operating system;
- pages visited;
- referring website;
- approximate location derived from technical information;
- website interactions;
- cookie identifiers;
- analytics information.
The exact information collected depends on the website, analytics and cookie services in use.
2. How we use personal information
We may use your personal information to:
- process and fulfil orders;
- provide access to digital downloads;
- send purchase and transaction confirmations;
- provide customer support;
- respond to questions or enquiries;
- manage customer accounts;
- prevent fraud or misuse;
- maintain and improve our website;
- understand how visitors use our website;
- maintain business and financial records;
- comply with legal, tax and accounting requirements;
- protect our rights and intellectual property;
- send marketing communications where you have consented or where otherwise permitted by law.
We will not use personal information for an unrelated purpose where doing so would be unlawful.
3. Email marketing
If you subscribe to the Cut Clay Love mailing list, we may send you emails about:
- new templates;
- tutorials;
- pottery tips;
- free resources;
- promotions;
- sales;
- news from Cut Clay Love.
You can unsubscribe at any time using the unsubscribe link contained in our marketing emails or by contacting us.
Unsubscribing from marketing communications will not prevent us from sending transactional communications relating to an order you have placed.
4. Cookies and similar technologies
Our website may use cookies and similar technologies.
These may include:
Essential cookies required for the website, checkout, security or digital delivery to function.
Functional cookies used to remember preferences and improve website functionality.
Analytics cookies used to understand website usage and performance.
Advertising or marketing cookies, if used, which may help measure advertising campaigns or provide more relevant advertising.
Where applicable law requires consent for non-essential cookies, we will request that consent before using them.
You may also be able to manage cookies through your browser or through the cookie controls provided on our website.
Disabling certain cookies may affect website functionality.
5. Legal bases for processing: EU/EEA and UK
Where the EU GDPR or UK GDPR applies, we process personal information only where we have an appropriate legal basis.
Depending on the circumstances, these bases may include:
Contract: where processing is necessary to fulfil your purchase or provide a service you requested.
Legal obligation: where information must be retained or processed to comply with tax, accounting, consumer or other legal obligations.
Legitimate interests: where processing is reasonably necessary to operate, secure or improve our business and those interests are not overridden by your rights.
Consent: where you have given us permission, including for certain marketing or cookie activities where consent is required.
Where processing relies on consent, you may withdraw that consent at any time.
The GDPR can apply to Australian businesses that offer goods or services to individuals in the EU, even where the Australian business has no physical establishment there.
6. How we share information
We do not disclose personal information unnecessarily.
We may provide information to trusted service providers where reasonably necessary to operate Cut Clay Love, including providers of:
- website hosting and e-commerce services;
- payment processing;
- digital file delivery;
- email communications;
- cloud storage;
- website analytics;
- customer support;
- accounting or bookkeeping;
- fraud prevention and website security.
These businesses may process personal information on our behalf or independently under their own privacy policies.
We may also disclose information where required by law, legal process or a competent government or regulatory authority.
7. International data transfers
Cut Clay Love is based in Australia.
Some companies that help operate our website may store or process information in Australia, the United States, Europe or other countries.
As a result, personal information may be processed outside the country in which you live.
Where applicable privacy law requires safeguards for an international transfer, we will take reasonable steps or rely on recognised transfer mechanisms implemented by our service providers.
Different countries may have different privacy and data protection standards.
8. How long we keep information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected and for any additional period required by law.
The period may depend on:
- whether you have an active customer relationship with us;
- accounting and tax obligations;
- consumer protection requirements;
- fraud prevention;
- dispute resolution;
- legal limitation periods;
- your marketing preferences.
When information is no longer reasonably required, we will take appropriate steps to delete, anonymise or securely dispose of it where practicable.
9. Security
We take reasonable steps to protect personal information against misuse, interference, loss and unauthorised access, modification or disclosure.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
10. Your privacy rights
Your rights depend on where you live and which privacy legislation applies.
Depending on applicable law, you may have rights to:
- request access to personal information we hold about you;
- correct inaccurate information;
- request deletion of certain information;
- restrict certain processing;
- object to certain processing;
- request transfer or portability of certain information;
- withdraw consent;
- unsubscribe from direct marketing;
- lodge a complaint with an applicable privacy regulator.
To make a privacy request, email [email protected].
We may need to verify your identity before fulfilling certain requests.
11. Australian privacy rights
Where the Australian Privacy Act 1988 and Australian Privacy Principles apply to us, personal information will be handled in accordance with those requirements.
Australian Privacy Principle 1 requires organisations covered by the Privacy Act to maintain a clearly expressed and up-to-date privacy policy addressing how personal information is managed.
Australian customers may contact us to request access to or correction of their personal information or to raise a privacy concern.
12. EU and EEA privacy rights
Where the EU GDPR applies, you may have rights including:
- access;
- rectification;
- erasure;
- restriction of processing;
- objection;
- data portability;
- withdrawal of consent;
- the right to lodge a complaint with a relevant data protection supervisory authority.
Some rights are subject to exceptions and will not apply in every circumstance.
13. UK privacy rights
Where UK data protection law applies, UK individuals may have similar rights in relation to access, correction, deletion, restriction, objection and portability.
The UK GDPR can apply to organisations outside the UK when they offer goods or services to individuals in the UK.
14. Canadian customers
Where Canadian privacy legislation applies, including PIPEDA or applicable provincial legislation, we will handle personal information in accordance with applicable requirements.
PIPEDA establishes principles including accountability, consent, limiting collection, safeguards, openness and individual access for organisations within its scope.
15. United States customers
Depending on where you live and whether particular legislation applies to Cut Clay Love, you may have additional privacy rights under United States state privacy laws.
Where legally required, we will provide any applicable access, deletion, correction or opt-out rights.
For example, California's CCPA applies only to businesses meeting specified statutory thresholds; it does not automatically apply to every business selling to a California customer.
If our use of advertising or analytics technology is treated as a "sale" or "sharing" of personal information under an applicable law, we will provide any opt-out mechanism required by that law.
16. Children's privacy
Our website and online store are intended primarily for adults purchasing pottery resources.
We do not knowingly seek to collect personal information from children in circumstances where parental or guardian consent is legally required.
If you believe a child has provided personal information to us improperly, please contact us.
17. Third-party websites
Our website may contain links to other websites or platforms, including social media, payment services and video platforms.
We are not responsible for the privacy practices of independent third parties.
You should review their privacy policies before providing personal information.
18. Changes to this Privacy Policy
We may update this Privacy Policy when our business practices, technology or legal obligations change.
The current version will be published on this website with its latest revision date.
19. Privacy enquiries and complaints
For questions, privacy requests or complaints, contact:
Cut Clay Love
Email: [email protected]
Address: 10 Anglo St, Chatswood, NSW 2067, Australia
We will endeavour to respond within a reasonable period and within any timeframe required by applicable law.
